OUR SERVICES
Management built around the board.
Services built around the resort.
Services built around the resort.
A timeshare resort isn’t a hotel. It’s an asset owned by the people who love it, governed by a board that answers to them, and held together by every operational decision in between. Our services are built around that reality.
Scoped one engagement at a time.
Each one is shaped by the property, the board, and the realities facing the resort.
MANAGEMENT SERVICES
Everything a resort needs.
Nothing they don’t.
Nothing they don’t.
A management partnership covers the full operation of the resort — and surrounds the board
with the structure, expertise, and direct executive counsel they need to govern it well.
Supporting the board.
A timeshare board carries real legal and fiduciary responsibility — for the property, for every owner, and for decisions that ripple decades forward. The boards we manage don’t carry that weight alone. They have direct access to RMCG’s executive leadership for the strategic questions, end-to-end administration of the meeting and governance cycle, and the compliance scaffolding running continuously behind the scenes. The work is built around what a board needs to lead well, sustained over time.
Strategic Counsel & Board Support
Direct access to RMCG’s executive leadership on every long-range decision.
Meeting & Governance Administration
Agendas, packets, notice, minutes, and the annual board cycle, end-to-end.
Governing Documents & Compliance
Continuous review of governing documents and regulatory changes affecting the property.
Financial stewardship.
The financial picture of a timeshare resort is the single most important thing a board governs. Our CFO is a CPA, our team handles every dollar moving through the association, and our reporting is built so the numbers tell the truth about the property. Accounting, budgeting, reserves, collections, and capital planning all sit under one roof — coordinated, transparent, and built so the board can plan from a real foundation. Financial discipline isn’t just about clean books. It’s about generating the resources to actually do something with them.
Financial Services
Accounting, budgeting, reserve management, and board reporting.
Billing & Collections
Maintenance fee billing and a collections process that protects owner relationships.
Capital Project Planning
Reserve coordination, project sequencing, and execution oversight.
Capital Funding
Long- and short-term capital funding solutions for major projects.
Running the resort.
A well-run resort is invisible to the people who use it. Owners walk into a clean lobby. The air conditioning works. The pool is open. The staff is friendly. The operational side of the business is the machinery that makes every other part of resort life possible — and it requires a team that knows hospitality operations, HR, risk management, and the property technology that holds it all together. Our work in this category is the part of the work boards don’t have to think about, because we already are.
Operations Management
Front desk, maintenance, housekeeping, and vendor oversight on the property.
Human Resource Management
On-property staffing, hiring, training, and HR compliance.
Risk Management
Insurance review, safety protocols, and regulatory compliance.
IT Services
Property management systems, reservations technology, and digital infrastructure.
The owner experience.
Every timeshare property was purchased by an owner who fell in love with a place. The job of management is to protect that. Owner communications, account support, reservations, exchange coordination, and a rental program built to generate real revenue without compromising the owner-first identity of the property — these are the services that keep owners loyal across generations. Done well, the owner experience is what makes a timeshare a resort instead of a hotel.
Owner Services
Communications, account support, and the responsiveness owners stay for.
Full-Service Rental Program
Revenue generation that protects the resort’s owner-first identity.
Reservations Management
Owner reservations, exchange coordination, and rental booking.
Owner Satisfaction
Owner surveys, value-add programs, resale support and special projects focused on increasing owner satisfaction continuously.
Tell us about your property.
Every service above is on the table. Your engagement uses exactly what your board, your owners, and your resort need — scoped around the goals you’ve already set.
